Cloud Support Specialist

2 weeks ago

Singapore beBeeCloudSupport Full time $45,000 - $60,000
Cloud Support Specialist

We are seeking a skilled Cloud Support Specialist to join our team. As a key member of our IT infrastructure team, you will be responsible for ensuring the smooth operation of our cloud-based systems.

Your primary focus will be on providing top-notch support to our clients, ensuring that their IT infrastructure and systems remain operational at all times. This includes proactively identifying and resolving technical incidents and problems, as well as monitoring client infrastructure and solutions daily.

Key Responsibilities:
  • Be the first point of contact for clients, ensuring prompt and effective resolution of technical issues.
  • Proactively identify, investigate, and resolve technical incidents and problems.
  • Monitor client infrastructure and solutions daily, identifying potential issues before they arise.
Requirements:
  • Entry-level experience with troubleshooting and support in security, network, data center, systems, or storage within a medium to large ICT organization.
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • Highly disciplined in handling tickets on a day-to-day basis, acting promptly per defined SOPs.
  • Able to resolve as many tickets as possible using knowledge articles or provided SOPs.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work on exciting projects and make a real impact.
About Us:

We are a global leader in business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success.

We invest heavily in research and development, driving innovation and excellence in our services.

We offer a range of benefits, including competitive salaries, comprehensive training programs, and a supportive work environment.

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