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APAC IaaS Technical Operations Manager

2 weeks ago

Singapore beBeeTechnicalExpert Full time $90,000 - $120,000
Job Title: APAC IaaS Technical Expert

This is a technical support position overview.

The role is responsible for overseeing projects initiated by the IaaS team, ensuring timely delivery of project outcomes and alignment with service level agreements (SLAs) and processes.

The successful candidate will be responsible for maintaining the quality of IaaS services, developing operational policies, and adhering to IT security policies.

  • Technical Management:
    • Responsible for the overall business-as-usual (BAU) support operations of IaaS systems in APAC and regional oversight of the rest of APAC countries.
    • Must have skills in Microsoft Windows Server 2012, 2016 & 2019, 2022, Microsoft Cluster, VCS Cluster, Microsoft Active Directory, PowerShell scripting, and ITIL 3 or 4 Foundation.
  • Business Relationships:
    • Work closely with all major business stakeholders and any team(s) with direct influence and dependencies.
    • Must know how to build strong working relationships with customers and partners.
    • Have proven experience working collaboratively with all teams across all departments and with an attitude to work openly, share information, and keep people regularly informed, avoiding working in silo mode.
  • Governance:
    • Follow all corporate information bureau (CIB) and security policies.
    • Contribute to management reports and dashboards.
    • Report all variances from norms and standards.
    • Ensure and practice all production disaster recovery and business continuity planning (BCP) processes are in place.
    • Be risk adverse in change management, incident management, and daily operations.

Requirements:

  • Degree in Information Technology or relevant fields.
  • More than 8 years of technical experience.
  • A professional certification in any of the operating systems listed.
  • Qualified in ITIL 3 or 4 Foundation.

Benefits:

  • Competitive salary package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

Other Value-Added Competencies:

  • Knowledge and experience with Ansible Tower, Ivanti, Centrify, BMC software.
  • Knowledge using or supporting virtual storage area network (VSAN), internet small computer system interface (iSCSI), direct attached storage (DAS), network-attached storage (NAS), storage area network (SAN) storage technologies.
  • Good scripting skills, Python or other programming languages.
  • Knowledge and experience using Agile methodologies and/or has been part of DevOps teams.
  • Project management experience is a bonus.