Manager Apac Technical Service

8 hours ago

Singapore Zoll Medical Corporation Full time

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL

**About the Role**

As the Technical Service Manager, APAC, you will oversee the daily operations of our Technical Services teams across the region. Your goal will be to ensure exceptional service delivery, high operational efficiency, and strong customer engagement, all while fostering team development and aligning with business goals.

**Essential Functions**:

- Lead and manage regional Technical Service teams, including Managers, Engineers, and Technicians.
- Drive strategic planning, define departmental objectives, and implement performance metrics.
- Improve service processes to enhance efficiency, reduce costs, and raise customer satisfaction.
- Develop and oversee service operating budgets, ensuring resource optimization and cost control.
- Collaborate with Sales and Service Commercial teams to align service offerings with market needs.
- Ensure service center excellence in the APAC service centers.
- Strengthen ExpertCare service adoption and support infrastructure across APAC.
- Provide strong leadership through coaching, mentoring, and staff development.
- Ensure compliance with local regulatory requirements through accurate service documentation.

**Required/Preferred Education and Experience**:

- Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry.
- At least 5 years in a supervisory or managerial role within a similar field.
- Proven experience with on-site technical support and problem-solving.
- Strong interpersonal, communication, and leadership skills.
- Ability to manage multiple priorities effectively and work independently or in a team.
- Willingness to travel across the APAC region and to Corporate headquarters when needed.

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