Technical Service Manager Apac

1 week ago

Singapore Sennheiser Full time

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.
- Singapore, SingaporeTechnical Service Manager APAC

**Manager, Technical Service APAC**

**Our consumers and B2B partners expect us to provide technical after-sales solutions befitting to our brands reputation. As Technical Service Manager for APAC region, you belong to our Customer Service organization and join the Global Service Team: an interdisciplinary team of specialists, developing services and systems for our international entities to enable our company engaging with our consumers and customers throughout all aspects of their journey with our products, apps and services**

**It will be your role, to establish a consumer-oriented technical service operations for our businesses in APAC. Therefore, you will coordinate across departments and will manage external partners to run our repair and refurbishment operations. You will closely align with your Technical Service colleagues from Americas and EMEA to achieve synergies when balancing our global standards with local operations. You will be a conduit to enable our organization to answer current challenges of the consumer electronic after-sales markets and will help our global technical service operations to face future trends well prepared**

**Job responsibilities**:

- Ensure alignment with global approach in technical and customer service management and foster a consumer-oriented approach for serviceability of our products and services in the APAC region.
- Manage the technical service operations which is made up of outbound and inbound operations in providing product repair services to customers (B2C and B2B). This includes but not limited to technical repairs, replacement including refurbishment operations.
- Facilitate efficient recovery of returned devices.
- To achieve related key performance indicators through active collaboration and participation in cross-functional activities.
- To be a core interface to product life-cycle management, supplier quality, customer service, logistics and other relevant functions in the organization.
- Support global initiatives in setting up standard operating procedures, defining service requirements for new and existing products, participating in engineering product development projects etc.
- Ensure compliance and governance in product warranty management and monitor related performance indicators like Net Promoter Score, Customer Satisfaction Score, turnaround time, in-warranty volume, non-warranty volume, product defect rates, refurbishment recovery rates etc.

**Pre-requisites**:

- Bachelor’s Degree in Electrical Engineering.
- At least 5 years of working experience in customer and/or technical service in consumer electronic industry.
- Excellent customer and service orientation.
- Possess strong business acumen and entrepreneurship.
- Strong analytical and critical thinking skills.
- Advanced proven skills in deploying and administrating customer service IT-systems.
- In-depth understanding of Consumer Electronic product markets.
- In-depth understanding of business functions and roles, their interdependency and requirements.
- Some project management experience is an added advantage.
- Excellent written and spoken communication skills.
- Proficient user of IT systems, ERP systems, MS365 Office.
- Able to travel occasionally.

The Sennheiser brand

The Sennheiser brand stands for premium quality in the field of audio products.
At Sonova Consumer Hearing, we develop and offer consumer devices such as headphones, soundbars and speech-enhanced hearables under the brand license of Sennheiser.

The business is headquartered in Wedemark, Germany, and has approximately 650 employees worldwide. To continue to be among the best in the industry, we are always on the lookout for outstanding talent.

  • APAC Technical Support Lead

    4 days ago

    Singapore Olympus APAC Full time

    Olympus APAC requires a highly motivated and experienced Technical Support Lead to join our team.Key Responsibilities:Maintain and improve the service education system for trainers and distributors in the Asia Pacific region.Conduct in-service training on medical devices and related products for trainers in other Business Centres and distributors, including...

  • Project & Technical Services Manager (Apac)

    3 days ago

    Singapore 2022 ENVIRONMENTAL SCIENCE SG PTE. LTD. Full time

    The Project & Technical Services Manager for ES/APAC is responsible to support the future growth of BES in APAC through the timely and well executedcoordination and management of the key APAC projects in coordination of activities between functions including technical, regulatory, finance, supplychain and marketing. He / She will also plan, manage and...

  • Project & Technical Services Manager Es Apac

    3 days ago

    Singapore Bayer Full time

    **Project & Technical Services Manager ES APAC** The Project & Technical Services Manager for ES/APAC is responsible to support the future growth of BES in APAC through the timely and well executed coordination and management of the key APAC projects in coordination of activities between functions including technical, regulatory, finance, supply chain and...

  • APAC Technical Service

    4 days ago

    Singapore DuPont Full time

    At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the...

  • APAC Compliance Manager

    4 days ago

    Singapore Moody's Investors Service Full time

    About the Role:">The Compliance Expert for Moody's will be responsible for providing expert advice and guidance on Compliance matters to Moody's businesses in the APAC region.">This role requires a seasoned professional with extensive experience in Compliance, risk management, and team leadership, as well as strong analytical and problem-solving...

  • Manager of Technical Training

    6 days ago

    Singapore Sartorius Full time

    The Manager Technical Training, APAC will be responsible for managing an efficient and effective Training Plans that supports the Field Engineer teams across the region. In this position, you will train our Bioprocess Service organization on a global level. With your conceptional leaning expertise you bring in new learning formats (e. g. web-based training,...

  • Medical Device Service Specialist

    4 days ago

    Singapore Olympus APAC Full time

    Olympus APAC is seeking a skilled Medical Device Service Specialist to join our team.Job Description:To maintain and improve the service education system for trainers and distributors in the Asia Pacific region.To conduct in-service training on medical devices and related products for trainers in other Business Centres and distributors, including repair...

  • Service Education System Coordinator

    4 days ago

    Singapore Olympus APAC Full time

    We are looking for a highly skilled and experienced Service Education System Coordinator to join our team at Olympus APAC.About the Role:This is an exciting opportunity to work as part of a dynamic team responsible for maintaining and improving the service education system for trainers and distributors in the Asia Pacific region.The successful candidate will...

  • APAC Territory Account Manager

    5 days ago

    Singapore QSC APAC PTE. LTD. Full time

    **Job Summary:**We are seeking an experienced APAC Territory Account Manager to join our team in Singapore.The successful candidate will be responsible for developing and maintaining relationships with key consultants and end-user customers in the region, identifying business opportunities, and providing exceptional customer service.This role requires a...

  • Technical Services Manager, Apac

    1 week ago

    Singapore Johnson Controls Full time

    **What you will do**: The Manager of Technical Support & Training is responsible for providing leadership to and overseeing the company’s Technical Services department. The Manager is responsible for the development, management, and implementation of the strategic plan to provide world-class technical service to our customer base which aligns with the APAC...

  • Technical Service Specialist

    1 day ago

    Singapore SKYLINE COMMUNICATIONS APAC PTE. LTD. Full time

    Job Description:We're seeking a skilled Operations Engineer to join our team at Skyline Communications APAC PTE. LTD. As an Operations Engineer, you'll play a crucial role in ensuring the smooth operation of our complex technical environments. Your primary responsibilities will include resolving customer issues, maintaining advanced DataMiner Systems, and...

  • Director, Technical Services, Apac

    1 week ago

    Singapore Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and...

  • Manager, Network

    3 days ago

    Singapore VANTAGE DATA CENTERS APAC PTE. LTD. Full time

    **About Vantage Data Centers** Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers...

  • Quality Assurance Lead, Apac Designated Complaint

    2 days ago

    Singapore WS Audiology APAC Full time

    **About WSA**: Formed in 2019 through the merger of Sivantos and Widex, WS Audiology combines over 140 years of experience in pioneering better solutions to help people with hearing loss. With a passion for impact, our 11.000 employees are committed to achieving our purpose: wonderful sound for all. With brands like Signia, Widex, Audio Service, Rexton, and...

  • Project Implementation Lead APAC

    5 days ago

    Singapore STACK INFRASTRUCTURE APAC PTE. LTD. Full time

    Job Description:    The Project Implementation Lead APAC will be responsible for implementing the Procore Project Management Platform across our projects in the APAC region. This includes configuring and testing Procore, overseeing user acceptance testing, and providing ongoing training and support. The successful candidate will work closely with project...

  • Manager, Apac Technical Account Management

    6 days ago

    Singapore Stripe Full time

    Manager, APAC Technical Account Management **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of...

  • Compliance Risk Manager APAC

    3 days ago

    Singapore Moody's Investors Service Full time

    At Moody's Investors Service, we seek a seasoned compliance expert to lead our efforts in the Asia Pacific region. The MD-Designated Compliance Officer position is a critical role that requires exceptional leadership ability, excellent judgment, and strong oral and written communications skills.The successful candidate will be responsible for providing...

  • Technical Trainer, APAC

    4 days ago

    Singapore This is an IT support group Full time

    What You'll Do: Deliver Engaging Training Programs: Lead high-quality training sessions across APAC, both online and in-person. Teach key courses, including: Milestone Solution Design Milestone Technical Configuration (Levels 1 & 2)Milestone Smart Client Skills Milestone Customized Training Briefcam Partner Training Adapt training content to meet regional...

  • Technical Marketing Manager, Apac

    23 hours ago

    Singapore EVIDENT SCIENTIFIC SINGAPORE PTE. LTD. Full time

    **Primary Purpose**: **Key Accountabilities** - To oversee the effective technical management the Life Science business for all the APAC SBCs. - To align all SBC under the global product and Marketing strategy, provide technical marketing and strategic managerial support to SBC Sales team. Build a sustainable business model across all market verticals in...

  • APAC Technical Service Leader

    4 days ago

    Singapore DuPont Full time

    About DuPontAt DuPont, our mission is to develop innovative solutions that make a meaningful difference in people's lives. Our work has a significant impact on the world, and we take pride in our commitment to excellence.Job OverviewWe are seeking a highly skilled APAC Technical Service Leader to join our team. This role will be responsible for leading our...