APAC IaaS Windows Engineer

Role Summary

This role is for a technical support position and they will be responsible for overseeing the project initiated by APAC Infrastructure as a Service (IaaS) team. They must ensure that the project deliverables are delivered on time and aligned to agreed SLAs and processes. They will help ensure the quality of IaaS services remains consistently high, that operating policies are developed or are strictly followed, and adhere to all IT security policies to maintain system integrity and quality.

Main Responsibilities

Technical Management:

• Responsible for the overall BAU support operations of IaaS systems in APAC (infrastructure in Australia, Singapore, Hong Kong and Japan) and regional oversight of the rest of APAC countries.
• Must have skills in Microsoft Windows Server 2012, 2016 & 2019, 2022 | Microsoft Cluster and VCS Cluster | Microsoft Active Directory | PowerShell scripting | ITIL 3 or 4 Foundation.

Business Relationships:

• Work closely with all major business stakeholders, and any team(s) with direct influence and dependencies.
• Must know how to build strong working relationships with our customers and partners.
• Have proven experience working collaboratively with all teams across all departments and with the attitude to work openly, share information, and keep people regularly informed and avoiding working in silo mode.

Governance:

• Follow all CIB and Security policies.
• Contribute to management reports and dashboards.
• Report all variances from Norms and Standards.
• Ensure and practice all production Disaster Recovery and BCP processes are in place.
• Be risk adverse in change management, Incident management and daily operations.

Qualifications & Experience

• Degree in Information Technology or relevant fields.
• More than 8 years of technical experience.
• A professional certification in any of the Operating Systems listed.
• Qualified in ITIL 3 or 4 Foundation.

Core Windows Server Administration

• Advanced proficiency in Windows Server OS (2012 R2/2016/2019/2022), including installation, configuration, and optimization.
• Expertise in Active Directory (AD), Group Policy (GPO), DNS, DHCP, and DFS.
• Deep knowledge of PowerShell scripting for automation, configuration, and system management.
• Experience with Windows Server Update Services (WSUS) and patch management.

Microsoft Failover Clustering & High Availability

• Design, deployment, and management of Microsoft Failover Clusters for workloads like SQL Server, Hyper-V, and file services.
• Troubleshooting cluster quorum issues, network partitioning, and resource failures.
• Automation of cluster tasks (e.g., node failover, health checks) via PowerShell. Veritas Cluster Server (VCS).
• Configuration and management of VCS clusters for high availability (Windows).

Performance Tuning & Troubleshooting

• Optimization of Windows Server performance (CPU, memory, disk I/O) using PerfMon, Resource Monitor, and Event Viewer.
• Root-cause analysis for cluster failures, storage latency, or network bottlenecks.
• Debugging PowerShell scripts and automation workflows for reliability. Disaster Recovery & Backup.
• Designing backup/recovery strategies for clustered systems.
• Scripting automated failover/failback processes for Microsoft/VCS clusters.
• Testing and documenting DR drills to ensure RTO/RPO adherence.

Other Value-Added Competencies:

• Knowledge and experience with Ansible Tower, Ivanti, Centrify, BMC software.
• Knowledge using or supporting VSAN, iSCSI, DAS, NAS, SAN storage technologies.
• Have good scripting skills, Python or other programming languages.
• Have knowledge and experience using Agile methodologies and/or has been part of DevOps teams.
• Project Management experience is a bonus.