Operations Manager

2 months ago


Singapur, Singapore TikTok Full time
About the Team

TikTok LIVE-Platform Trust and Experience is a team dedicated to ensuring a safe and authentic experience for our users. We are responsible for developing and implementing policies and processes to mitigate risks and maintain trust in our platform.

Job ResponsibilitiesRisk Research and Investigation

We are looking for a skilled Operations Manager to join our team. The successful candidate will be responsible for:

  • Monitoring the platform to identify potential risks and harmful content
  • Conducting in-depth investigations into controversial content and creator behaviors
  • Applying quantitative tools and qualitative methods to detect patterns and predict potential risks
Safety and Ecosystem Trust Solutions

The Operations Manager will work closely with cross-functional teams to develop and implement effective solutions to mitigate identified risks. This will involve:

  • Collaborating with content moderation, policy development, and product teams
  • Evaluating the effectiveness of implemented solutions and making necessary adjustments
Policy and Process Iterations

The Operations Manager will also assist in the development and refinement of content governance policies, ensuring they meet regulatory requirements and industry standards. This will involve:

  • Collecting and integrating feedback from users and stakeholders
  • Refining policies to improve user experience and safety
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or above in a relevant field
  • Strong communication and written skills in English
  • Proactive, detail-oriented, and able to manage multiple tasks simultaneously
  • Proficiency in Microsoft Office Suite

Preferred qualifications include experience in data analysis and excellent problem-solving abilities.


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