Spa Services Coordinator

6 days ago


Singapur, Singapore Capella Singapore Full time

Position Overview

The Spa Operations Associate plays a crucial role in ensuring the cleanliness and sanitation of the wellness and fitness facilities. This includes maintaining the lounge, locker rooms, and other guest areas in an immaculate condition, fully stocked with necessary amenities. Responsibilities also encompass the opening and closing of the facilities, as well as warmly welcoming and orienting guests while delivering exceptional personal service.

The Role
A. Provide Exceptional Guest Service

  1. Support reception staff in welcoming guests, serving refreshments, and communicating information to spa therapists.
  2. Conduct tours of the spa and lounge areas for new or potential clients, highlighting the services and amenities available.
  3. Assist therapists in preparing treatment rooms by ensuring all supplies and equipment are organized and ready for use.

B. Ensure Operational Excellence

  1. Restock all lounge supplies and locker amenities, linens, and operational necessities for the spa and fitness areas.
  2. Manage laundry tasks, including receiving and neatly storing all linens while maintaining proper folding standards.
  3. Prepare and clean bathing areas for various rituals.
  4. Arrange fresh flowers for display in reception, restrooms, vanities, wet areas, and lounges.

C. Uphold Hygiene and Safety Standards

  1. Distribute fresh sheets and towels in treatment rooms, grooming areas, and wet facilities.
  2. Ensure the proper and timely disposal of waste materials and disposables in common areas of the spa.
  3. Regularly check and replace candles in burners, ensuring cleanliness and functionality.

Talent Profile

  1. Possess a solid understanding of the spa industry.
  2. Detail-oriented with the ability to manage multiple tasks effectively.
  3. Able to maintain efficiency and productivity in a dynamic environment.
  4. Exhibit an enthusiastic, friendly, and approachable demeanor.
  5. Available to work during weekends and public holidays.
  6. Previous experience in a luxury spa setting or a similar customer service role is preferred.


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