Spa Attendant
2 months ago
Treatment Responsibilities
- Maintain cleanliness and organization of spa facilities.
- Stay informed about the daily schedule and promptly update any modifications at the reception area.
- Review the next day's appointments each evening and prepare accordingly.
- Deliver various treatments including massages, facials, manicures, pedicures, and hair care services to guests.
- Monitor and manage product inventory at the start and conclusion of each day.
- Carefully review Spa Cards for specific instructions or requests from guests.
- Replace used linens in treatment rooms with fresh ones.
- Ensure all fresh materials are cleared from the General Store.
Guest Engagement
- Address guests by their last name whenever possible.
- Ensure guest comfort during treatments by adjusting room temperature, lighting, and music.
- Communicate any guest feedback or issues to the Spa Services Supervisor promptly. If unavailable, report to the Assistant Spa Manager.
General Duties
- Understand and comply with the policies and procedures of the Spa and hotel.
- Adhere to the grooming standards set by the Spa.
Performance Metrics
- Quality of treatments provided
- Skills in guest interaction
- Ability to work collaboratively with the team
- Results from mystery shopper evaluations
Marina Bay Sands is dedicated to fostering a diverse, equitable, and inclusive workforce, ensuring equal opportunities as we expand our talent pool to align with our growth objectives. Our staff is committed to following all regulations, policies, and ethical standards of the Company.
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