Service Coordinator

3 days ago


Singapur, Singapore FLINTEX CONSULTING PTE. LTD. Full time
Service Assistant

At FLINTEX CONSULTING PTE. LTD., we are seeking a highly skilled and customer-focused Service Assistant to join our team. As a Service Assistant, you will play a vital role in ensuring the smooth operation of our service center, providing exceptional customer service, and supporting our team members.

Key Responsibilities:
  • Greet customers in a friendly and professional manner, providing a positive first impression of our service center.
  • Assist customers with scheduling service appointments, providing accurate information on service options and pricing.
  • Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.
  • Escort customers to the waiting area, providing updates on the status of their vehicles as needed.
  • Assist with vehicle check-in and check-out procedures, documenting vehicle condition and obtaining customer signatures.
  • Manage incoming phone calls, responding to customer inquiries in a courteous and knowledgeable manner.
  • Maintain the cleanliness and organization of the service reception area and customer waiting lounge.
  • Assist with administrative tasks, such as filing service records, preparing invoices, and processing payments.
  • Collaborate with other team members to support overall departmental goals and objectives.
Requirements:
  • Ability to multitask and work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office, including Excel and Word.
  • Ability to work independently and as part of a team.
  • Flexibility to work varying shifts, including weekends and holidays.

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