Director of Customer Experience Excellence

5 days ago


Singapore CPF Board Full time
About the Role

We are seeking an experienced Service Quality and Delivery Lead to join our team. As a key member of our Service Quality Management team, you will be responsible for reviewing, analyzing, and tracking Key Performance Indicators (KPIs) for our Customer Relations Group. You will also spearhead the management and enhancement of our Customer Relationship Management System (CRMS).



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