Senior Customer Experience Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $60,000 - $82,000
Customer Service Leadership Role

As a senior customer service officer, you will be responsible for leading a team to achieve quality and productivity for an exceptional customer experience. Your role will involve managing, mentoring, and coaching team members, as well as training and upskilling them to provide outstanding service.

Key Responsibilities:
  • Manage and mentor team members to achieve quality and productivity.
  • Train and upskill new and existing team members.
  • Work closely with senior management to design and implement procedures for optimal user experience.
  • Attend to visitors and customers, providing satisfactory customer service.
  • Maintain customer records and monitor appointments.
  • Resolve customer complaints professionally and satisfactorily.
  • Implement and improve customer retention practices.
  • Create a positive and welcoming environment for customers.

Requirements & Qualifications

  • Customer service enthusiast.
  • Prior experience in the customer service field.
  • Professional appearance.
  • Effective communication skills.
  • Customer-centric and passionate about serving customers.
  • Ability to remain calm under pressure.
  • Digital literacy.
  • Prior experience in beauty services would be beneficial.

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