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Client Relationship Manager

3 weeks ago

Singapore beBeeClientRelationship Full time $60,000 - $80,000
Job Opportunity:

The Account Coordinator plays a vital role in facilitating client relationships, ensuring timely project execution, and contributing to overall campaign success. This individual will collaborate with cross-functional teams to deliver high-quality service and meet client expectations.

Expected Outcomes:First 100 Days:
  • Familiarize yourself with the workflow and accounts:
    • Understand task distribution, approval processes, and collaboration methods within the Accounts team
    • Get to know the Design, Animation, and Content teams, understanding key contacts and processes
    • Study the playbooks and deliverables for the accounts you will be working on, ensuring a deep understanding of client goals, target audience, and brand identity
  • Produce on-brand, compelling content:
    • Work with creatives to produce high-quality content that aligns with client objectives and resonates with the target audience
    • Ensure all content is on-brand and meets the standards set by the playbooks and client deliverables
  • Engage with team goals and processes:
    • Participate in team meetings and understand the team's overall goals and KPIs
    • Collaborate with accounts personnel within your team to ensure seamless integration and cohesive content strategies
  • Participate in organization-level activities:
    • Engage in company-wide meetings such as huddles and town halls to stay informed about organisational updates and initiatives
    • Contribute to discussions and activities that foster a collaborative and innovative company culture
Day-to-Day Expectations:
  • Client relationship management support:
    • Assist in managing client communications, ensuring their needs and expectations are met
    • Maintain accurate records of client interactions and project progress
  • Account coordination:
    • Coordinate with internal teams to ensure timely delivery of client content/campaigns/projects
    • Monitor timelines, budgets, and deliverables, ensuring they align with client expectations
  • Reporting and analysis:
    • Prepare regular reports on account/campaign/project status, performance metrics, and client feedback
    • Analyse project outcomes and provide recommendations for improvements
  • Support on shoots:
    • Assist in producing shoots, including logistical planning and coordination
    • Help capture quick and simple photos or videos as needed for client projects
Key Competencies:Organisational Traits:

Adaptability, Analytical Skills, Communication Skills, Organisation Skills, Resourcefulness, Strategic Thinking

Role Competencies:

Project Coordination, Client Relationship Management, Reporting, Analytical Skills, Communication, Initiative, Attention to Detail, Basic Photography and Videography Skills

Requirements:
  • Diploma or degree in Marketing, Communications, Business, or a related field
  • Fresh graduates and junior executives are welcome to apply
  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Basic understanding of digital marketing principles
  • Willingness to assist in various aspects of project coordination