
Enhance Quality Processes
2 weeks ago
Key Responsibilities:
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- Mentor a team of quality specialists, fostering collaboration and high performance. Set objectives, provide feedback, and conduct quality checks to ensure continuous improvement.">
- Model Chase Values and foster an inclusive community. Prioritize strategic initiatives to align with organizational goals.">
- Identify gaps and recommend solutions to enhance customer experience and streamline operations.">
- Lead projects from start to finish, addressing potential issues and ensuring timely completion.">
- Collaborate to design effective solutions, evaluate systems, and develop improvements.">
- Analyze data to identify trends and opportunities, delivering insights through management reports.">
- Identify and implement automation and AI/ML opportunities to enhance quality processes.">
- Design and execute critical tests, developing quantitative sampling methodologies.">
- Respond urgently to escalated issues and provide rapid ad hoc analysis for management.">
Requirements:
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- Bachelor's degree or equivalent experience in financial services.">
- 3+ years in team management, demonstrating leadership skills.">
- Proficiency in data analytics, reporting, and statistical methodologies.">
- Strong skills in Microsoft Products and excellent communication skills.">
- Ability to deliver results under pressure with shifting priorities.">
Preferred Qualifications:
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- Experience with Webstats and/or ACES.">
- Certification in Six Sigma, Lean, or similar methodologies.">
- Familiarity with regulatory and compliance standards in financial services.">
- Ability to influence and drive change across diverse teams.">
- Proficiency in SAS, Alteryx, Python, JAVA, SQL, or similar software.">
- 1+ years in data analytics and development, preferably in quality testing.">
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