Enhance Quality Processes

2 weeks ago

Singapore beBeeImprovement Full time $73,000 - $114,800
Quality Enhancement Specialist">

Key Responsibilities:

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  • ">
  • Mentor a team of quality specialists, fostering collaboration and high performance. Set objectives, provide feedback, and conduct quality checks to ensure continuous improvement.">
  • Model Chase Values and foster an inclusive community. Prioritize strategic initiatives to align with organizational goals.">
  • Identify gaps and recommend solutions to enhance customer experience and streamline operations.">
  • Lead projects from start to finish, addressing potential issues and ensuring timely completion.">
  • Collaborate to design effective solutions, evaluate systems, and develop improvements.">
  • Analyze data to identify trends and opportunities, delivering insights through management reports.">
  • Identify and implement automation and AI/ML opportunities to enhance quality processes.">
  • Design and execute critical tests, developing quantitative sampling methodologies.">
  • Respond urgently to escalated issues and provide rapid ad hoc analysis for management.">
">

Requirements:

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  • ">
  • Bachelor's degree or equivalent experience in financial services.">
  • 3+ years in team management, demonstrating leadership skills.">
  • Proficiency in data analytics, reporting, and statistical methodologies.">
  • Strong skills in Microsoft Products and excellent communication skills.">
  • Ability to deliver results under pressure with shifting priorities.">
">

Preferred Qualifications:

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  • ">
  • Experience with Webstats and/or ACES.">
  • Certification in Six Sigma, Lean, or similar methodologies.">
  • Familiarity with regulatory and compliance standards in financial services.">
  • Ability to influence and drive change across diverse teams.">
  • Proficiency in SAS, Alteryx, Python, JAVA, SQL, or similar software.">
  • 1+ years in data analytics and development, preferably in quality testing.">
"],

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