Front Desk Guest Services Representative

1 day ago


Singapore beBeeGuestrelations Full time $3,000 - $4,500

Job Opportunity: Front Desk Ambassador

We are seeking an exceptional Guest Relations Officer to join our team.

Main Responsibilities:
  • Coordinate efficient check-in and check-out processes for guests.
  • Provide valuable feedback to management on guest preferences, aiming to maximize return guest ratios.
  • Train and guide junior staff members, closely monitoring their performance.
  • Perform cashiering duties, manage room blocking, and issue room keys.
  • Handle guest inquiries and requests both in person and over the phone.

Key Requirements:

  • Minimum 2 years' experience in a similar capacity.
  • Proficient in MS Office applications (Word, Excel, PowerPoint).
  • Basic knowledge of computer applications.
  • Knowledge of Opera PMS systems.

Additional Duties:

  • Collaborate with Housekeeping team on room status.
  • Update guest data and other information in the Opera PMS system.
  • Upsell hotel rooms whenever possible.
  • Handle guest complaints/feedback in the absence of the supervisor.
  • Perform other front office duties as assigned by the supervisor/manager.


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