Digital Channel Specialist

4 days ago


Singapore DBS Bank Limited Full time

DBS Bank Limited is a leading financial institution in Asia, and we are seeking an exceptional individual to join our Digital Channel Fulfilment Team as a Digital Channel Specialist.

The successful candidate will be responsible for handling customer issues and enquiries, providing solutions and accurate information, and performing follow-up to ensure resolution within service level agreements.

This role requires effective communication and coordination with internal stakeholders to resolve customer issues. The ideal candidate should have at least 2-3 years of working experience in a Call Centre environment, possess good knowledge of corporate products, and demonstrate excellent written and verbal communication skills.

As a Digital Channel Specialist, you will provide support on various digital platforms, including IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate customers on product and system navigation.

We offer a competitive salary and benefits package, as well as a dynamic work environment that supports your development and recognizes your achievements.



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