Coffee Shop Team Lead

1 week ago

Singapore beBeeManagement Full time $48,000 - $72,000

Job Title: Coffee Shop Team Lead

About the Role

We are seeking a highly skilled and experienced individual to join our team as a Coffee Shop Team Lead. This is an excellent opportunity for someone who wants to take on a leadership role in a dynamic environment.

Job Description:
  • Operational Excellence
  1. Lead and manage daily operations to ensure smooth and efficient service at all times.
  2. Stay updated on current coffee industry trends and brewing techniques.
  3. Calibrate coffee machines daily to ensure consistency and product quality.
  4. Ensure the cafe complies with hygiene, food safety, and company standards.
Customer Service
  1. Evaluate customer satisfaction by addressing complaints, resolving issues, and creating a welcoming atmosphere.
Stock & Quality Control
  1. Monitor stock levels, place inventory orders, and coordinate with suppliers for timely and accurate replenishments.
  2. Maintain high standards for beverage preparation, presentation, and food quality.
Financial Management
  1. Achieve sales targets while controlling costs to ensure overall profitability.
Team Management
  1. Promote a positive and inclusive work environment to develop and motivate team members to uphold service excellence.
  2. Oversee staff scheduling, manage workflow, and ensure adherence to SOPs.

The ideal candidate will have a minimum of 2 years of experience managing a cafe or F&B outlet and a good understanding of coffee, including origins, processing methods, roasting profiles, brewing methods, and flavor profiles. They should also be able to effectively educate the team they are leading in these areas.

Required Skills and Qualifications:
  • Knowledge & Experience
  1. Minimum 2 years of experience managing a cafe or F&B outlet.
  2. Good understanding of coffee, including origins, processing methods, roasting profiles, brewing methods, and flavor profiles.
  3. Ability to effectively educate the team you are leading in the above.
  4. Working knowledge of equipment calibration and cafe operations.
  5. Ability to do latte art.
  6. Proficiency in MS Office (Word, Excel).
Soft Skills & Availability
  1. Enjoys building team culture and taking initiative, with good leadership, communication, and people management skills.
  2. Willingness to learn and adapt to new trends and techniques.
  3. Able to work under pressure in a fast-paced environment.
  4. Able to work on weekends and public holidays.
Benefits:
  • 5-day work week.
  • Medical claim system.
  • 14 days of annual leave (upon completion of probation period, prorated).
  • Individual welfare fund (upon completion of probation period, prorated).
  • Career progression as the brand expands.

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