Senior Global Account Manager
1 day ago
C.H. Robinson is seeking an experienced Regional Key Account Manager to oversee complex customer relationships and drive business growth through strategic solutions and exceptional customer experiences.
Key Responsibilities
* Manage high-value customer accounts across regions, focusing on specific verticals
* Expand relationships within customer supply chains and leverage global Subject Matter Experts for solution development
* Drive market share growth through strategic pipeline management and collaboration with Product/Regional leadership
* Lead account plans, using data insights to identify growth opportunities and provide strategic solutions
* Oversee account strategy, including RFP and pricing management, aligning with customer needs
Customer Experience
* Manage global customer expectations, ensuring timely issue resolution and proactive advocacy
* Drive continuous improvement through collaboration with global teams and leadership
* Ensure seamless execution of account plans with best-in-class processes and KPIs
* Provide regular reporting on performance, trends, and competitive insights
Financial Accountability and Process Efficiency
* Review financial results and account health to meet revenue and profitability targets
* Implement process improvements to drive efficiency and cost savings
* Manage AR processes, ensuring timely customer payments and adherence to terms
Qualifications
* +8 years of experience in global air, ocean, and customs freight forwarding services
* Proven experience managing large and complex global accounts in the logistics sector
* Previous experience in a similar role as an Account Manager, specifically within the logistics and freight forwarding industry
* Expertise in the freight forwarding market, particularly in air and ocean transportation
* Track record of exceeding revenue, volume, and profitability targets
* Demonstrated ability to apply a data-driven approach to account management
* Strong influencing, presentation, and interpersonal skills
* Commitment to fostering a diverse and inclusive work environment
* Fluent in English with excellent communication and negotiation skills
* Ability to travel up to 35%, primarily to domestic clients
About C.H. Robinson
C.H. Robinson is an Equal Opportunity and Affirmative Action Employer
We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
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