Order Fulfilment Expert

1 week ago

Singapore beBeeCustomerService Full time $45,000 - $55,000

About the Role:

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  • We are seeking a highly skilled and experienced Customer Service Executive to join our team. ">

Key Responsibilities:

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  2. Receive and review customer orders, ensuring accuracy and completeness.">
  3. Input orders into the system accurately and in a timely manner.">
  4. Coordinate with various departments to ensure order fulfilment within specified timelines.">
  5. Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date).">
  6. Handle returns enquiries and provide clear guidance to customers on return process.">
  7. Handle all claim matters on defects and wrong pricings, etc.">
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Customer Communication:

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  • Communicate with customers regarding order status, delivery timelines, and any relevant updates.">
  • Handle customer inquiries and concerns professionally and efficiently.">
  • Provide proactive communication to customers regarding any potential delays or issues.">
  • Follow up to resolve any issues that arise.">
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Issue Resolution:

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  • Investigate and resolve order-related issues promptly and effectively.">
  • Collaborate with cross-functional teams to address any challenges in the order fulfilment process.">
  • To resolve feedback and address operation challenges.">
  • Proactively identify opportunities for process improvement to enhance overall customer satisfaction.">
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Documentation and Record Keeping:

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  • Maintain accurate and up-to-date records of customer orders, interactions, and resolutions.">
  • Prepare and maintain reports related to order processing metrics.">
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Collaboration:

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  • Work closely with the Sales, Warehouse, and Logistics teams to optimize order fulfilment processes.">
  • Collaborate with internal stakeholders to ensure alignment on customer expectations and delivery commitments.">
  • Foster a positive work environment.">
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Requirements:

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  • Possess a Diploma or equivalent qualification.">
  • 1 year's proven experience in customer service, order management, or a related role.">
  • Excellent communication and interpersonal skills.">
  • Strong proficiency in written and spoken English.">
  • Strong organisational and multitasking abilities.">
  • Attention to detail and a commitment to accuracy.">
  • Problem-solving skills with a proactive and customer-centric approach.">
  • Proficiency in using order management systems and related software.">
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Preferred Skills:

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  • Familiarity with order processing systems.">
  • Prior experience in a fast-paced customer service environment.">
  • Knowledge of supply chain and logistics processes.">
  • Ability to adapt to changing priorities and thrive in a dynamic work environment.">

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