Leadership Team Lead

2 weeks ago

Singapore beBeeManager Full time $90,000 - $120,000
Client Service Manager Role Overview

This position is responsible for providing full leadership and supervisory responsibility to a team of associates, ensuring the achievement of individual and team performance goals. The ideal candidate will possess strong communication and diplomacy skills, with the ability to coach and mentor team members to achieve exceptional results.

Key Responsibilities:
  • Directly manages a team of up to 25 associates to achieve individual and team performance goals.
  • Coaches and mentors the team to deliver a remarkable client experience, utilizing positive communication techniques to encourage awareness and performance skills.
  • Manages various performance and productivity objectives through the use of sales force and other systems.
  • Provides leadership, guidance, and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written.
  • Creates and fosters a trusting and engaging work environment, focusing on employee retention and satisfaction.
  • Ensures a culture of accountability, integrity, and respect within the team.
  • Participates in group projects and continuous quality improvement activities.
  • Participates in recruitment activities as needed.
Requirements:
  • 5-8 years of relevant experience.
  • Project management experience.
Education:
  • Bachelor's/University degree or equivalent experience.

This role requires a professional with excellent leadership and communication skills, who can motivate and develop a high-performing team. If you are a skilled manager with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

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