
Chief Enterprise Software Delivery Specialist
2 days ago
As a key member of our team, you will be responsible for orchestrating software principles to deliver exceptional customer outcomes. Your primary focus will be on translating customer needs into clear deliverables, mobilizing the right vendor experts, enforcing SLAs (Service Level Agreements), and ensuring smooth onboarding and adoption processes across Southeast Asia.
Key Responsibilities:- Coordinate with vendor Application Engineers/Sales-/Solutions Engineers to run demos/benchmarks; manage run-of-show, risks, and stakeholder updates.
- Build executive-level value cases with vendor inputs; support pricing/licensing structuring and commercial proposals.
- Own SOW drafting (with vendor PS teams), project plan, RAID logs (Risks, Assumptions, Issues, Dependencies), acceptance gates, and change control.
- Run weekly triage with customers and vendors; track issues to closure and escalate per playbook.
- Drive adoption and measurable outcomes; run QBRs/EBRs (Quarterly Business Reviews / Executive Business Reviews); secure renewals and expansions.
- Be the day-to-day interface to principals: roadmap alignment, escalation paths, capacity planning.
- Set up enablement programs (training calendar, certifications, demo kits) for channel partners.
- Maintain a knowledge base: playbooks, RACI (Responsible, Accountable, Consulted, Informed), templates, and competitive positioning with vendor collateral.
- Enforce SLAs (Service Level Agreements), data governance, IP (Intellectual Property) & confidentiality controls.
- Maintain CRM (Customer Relationship Management) hygiene, pipeline stage definitions, and delivery KPIs (Key Performance Indicators) dashboard.
- 5+ years in enterprise/industrial software program management, customer success, or solutions management; CAE (Computer-Aided Engineering) familiarity is a plus.
- Proven vendor management and multi-party orchestration across pre-sales → delivery → success.
- Strong SOW/contract basics, risk & escalation management; excellent stakeholder communication.
- Comfortable with tools: Jira/Confluence (or equivalents), CRM (Customer Relationship Management), basic analytics; PMP/PRINCE2 is a plus.
- Fluent English; additional Asian language is a plus for regional coordination.
- Degree in Engineering/Science/Business or related.
This role offers opportunities to work with experienced teams, develop your skills, and make a meaningful impact on our customers' success.
Others:We are an equal opportunities employer and welcome applications from all qualified candidates.
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