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Automotive Aftersales Service Manager

3 weeks ago

Singapore beBeeCustomerExperience Full time $4,500 - $6,000

Job Title: Automotive Aftersales Service Manager

 

Job Description:

The primary goal of this role is to manage and oversee the day-to-day aftersales customer service operations, ensuring optimal service delivery and maximum customer satisfaction.

  • Conduct thorough customer experience surveys to analyze feedback and identify areas for improvement.
  • Proactively handle and resolve customer complaints in a timely manner, ensuring all issues are addressed effectively.
  • Collaborate with the Service Manager to implement long-term solutions and drive service improvement initiatives.
  • Develop and enforce comprehensive customer service policies, standards, and best practices.

 

Key Qualifications:

Ideal candidates will possess prior experience in the automotive industry, exhibit strong knowledge of customer service principles and quality assurance methodologies, demonstrate exceptional problem-solving and analytical skills, and display strong interpersonal skills and ability to effectively manage customer relations.

 

Benefits:

This role offers a unique opportunity to work in a dynamic environment, develop new skills, and contribute to the growth and success of the organization.