Aftersales Support Executive

7 days ago

Singapore People Profilers Full time

Job Description:
**Responsibilities**
- Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
- Monitor its implementation to ensure high-level performance and consistency across all operations.
- Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
- Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI timely.
- Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop EPU etc for improvement plan.
- Develop programs and strategies to achieve various business objectives such as parts purchase target, NPS score, Group financial targets, customer retention rate etc.
- Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
- Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
- Build and maintain good rapport with Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.

**Requirements**:

- **Diploma/Degree in Business or Engineering.**:

- ** Minimum 3 years of relevant working experience.**:

- Possess working experience in the automotive industry with a good understanding of Aftersales operations.
- Possess extensive local market knowledge and proven good track records in the automotive-related industry.
- Class 3 driving license.
- ** Mon 8.30am 6.30pm, **Tue Fri 8.30am 6.15pm, Alexandra**
- Job Reference: L9VX585Y

People Profilers Pte Ltd

Tel**: 6950 9754**

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

**Required Skills**:
Automotive

  • Executive, Aftersales Support

    1 week ago

    Central Singapore Sime Darby Full time

    Company: Performance Motors Limited - Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively. - Monitor its implementation to ensure high-level performance and consistency across all operations. - Conduct data mining and analysis to facilitate the formulating of...

  • Executive, Aftersales Support

    3 weeks ago

    Singapore PERFORMANCE MOTORS LIMITED Full time

    Roles & Responsibilities"Build the Future of Automotive with Us."Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service...

  • Executive, Aftersales Support

    2 weeks ago

    Singapore PERFORMANCE MOTORS LIMITED Full time

    Roles & Responsibilities "Build the Future of Automotive with Us." Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service...

  • Executive, Aftersales Support

    7 days ago

    Singapore PERFORMANCE MOTORS LIMITED Full time

    "Build the Future of Automotive with Us." Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.As part of Sime...

  • Executive, Aftersales Support

    3 days ago

    Singapore Sime Darby Motors Full time

    Company : Performance Motors Limited "Build the Future of Automotive with Us." Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure...

  • Executive, Aftersales Support

    7 days ago

    Singapore PERFORMANCE MOTORS LIMITED Full time

    "Build the Future of Automotive with Us."Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence. As part of Sime...

  • Executive, Aftersales Support

    1 day ago

    Singapore | Central Singapore | SD Performance Center (OSG) Sime Darby Full time $80,000 - $120,000 per year

    Company :Performance Motors Limited"Build the Future of Automotive with Us."Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and...

  • Executive, Aftersales Support

    24 hours ago

    Singapore VANTAGE AUTOMOTIVE LIMITED Full time

    Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our...

  • Regional Aftersales Executive

    2 weeks ago

    Singapore MOTOR IMAGE ENTERPRISES PTE LTD Full time

    **Executive - Regional Operations** Support operations (service & aftersales) business promotion across all regional countries including but not limited to - Support and work closely with the assigned countries aftersales manager and service advisor in achieving target of service in-take and revenues - Enhance current customer service program by working...

  • Aftersales Support Specialist

    2 weeks ago

    Singapore beBeeCustomerService Full time $50,000 - $70,000

    Job Title: Aftersales Support SpecialistAftersales support specialist is responsible for providing exceptional customer service and ensuring a seamless aftersales experience.Responsibilities: