Aftersales Support Executive

2 weeks ago

Singapore People Profilers Full time

Job Description:
**Responsibilities**
- Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
- Monitor its implementation to ensure high-level performance and consistency across all operations.
- Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
- Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI timely.
- Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop EPU etc for improvement plan.
- Develop programs and strategies to achieve various business objectives such as parts purchase target, NPS score, Group financial targets, customer retention rate etc.
- Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
- Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
- Build and maintain good rapport with Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.

**Requirements**:

- **Diploma/Degree in Business or Engineering.**:

- ** Minimum 3 years of relevant working experience.**:

- Possess working experience in the automotive industry with a good understanding of Aftersales operations.
- Possess extensive local market knowledge and proven good track records in the automotive-related industry.
- Class 3 driving license.
- ** Mon 8.30am 6.30pm, **Tue Fri 8.30am 6.15pm, Alexandra**
- Job Reference: L9VX585Y

People Profilers Pte Ltd

Tel**: 6950 9754**

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

**Required Skills**:
Automotive

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