Executive, Aftersales Support

21 hours ago

Singapore PERFORMANCE MOTORS LIMITED Full time
"Build the Future of Automotive with Us."
Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.
As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.
What You'll Be Doing
As an Executive, Aftersales Support, you will play a key role in driving innovation, commercial performance, and customer satisfaction. You'll leverage data insights to maximize upselling opportunities, support marketing and procurement initiatives, and lead projects that improve operational efficiency and brand experience.
  • Collaborate closely with principals (BMW Asia and BMW Motorrad) and maintain strong relationships with suppliers and contractors.
  • Analyze customer data to identify upselling opportunities and support strategic initiatives that drive retention, throughput, and revenue.
  • Champion digital solutions to enhance customer experience and expand market reach.
  • Maintain effective relationships with suppliers and contractors, ensuring compliance and performance against contractual obligations.
  • Manage feedback channels (Voice-of-Customer surveys, call centre, email) to ensure timely and effective resolution.
  • Assist in aftersales procurement projects, ensuring cost-efficiency and compliance with company policies.
  • Develop and monitor initiatives and strategies to achieve business objectives and KPIs such as parts purchase targets, Group financial targets, customer retention etc.

Who We're Looking For
  • A degree in Engineering, Business Management, or Marketing equivalent
  • Minimum 2 years of relevant experience (automotive or aftersales preferred)
  • Fresh graduate with data analytics background will be considered
  • Strong presentation and interpersonal skills
  • An analytical mindset with a passion for data-driven decision-making
  • Ability to work cross-functionally and manage multiple stakeholders

Why Join Us at Sime Motors?
  • Be part of a trusted brand with a regional footprint
  • Work with cutting-edge automotive technology
  • Grow your career in a supportive, performance-driven culture

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