Alternative Job Title: Customer Service Advocate

7 days ago


Singapore beBeeCustomerSupport Full time $3,500 - $5,500
Job Title: Customer Support Specialist

We are seeking a skilled and dedicated customer support specialist to join our team.

Key Responsibilities:

  • Handle incoming calls, emails, and messages from customers regarding product or service inquiries, complaints, or issues.
  • Log service requests accurately into the system and assign cases to relevant teams for prompt resolution.
  • Provide timely updates to customers on service status and expected resolution times.
  • Escalate urgent cases to the relevant teams for immediate action.
  • Perform follow-up calls to ensure issues are resolved and customers are satisfied.
  • Maintain accurate call records and service reports.
  • Assist in general administrative duties related to customer service operations.

Requirements:

  • Prior customer service experience is preferred.
  • Excellent communication and interpersonal skills.
  • Proficient in basic computer skills.

Benefits:

This role offers a competitive salary and opportunities for professional growth and development.

About Us:

We value our customers and strive to provide exceptional service. If you are a team player with a passion for delivering outstanding customer experiences, we encourage you to apply.



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