Guest Satisfaction Officer

Role SummaryWe are seeking a dedicated and detail-oriented individual to excel as our Guest Satisfaction Manager. This role requires a minimum of 2 years of experience in a similar capacity and a strong service mindset. Knowledge of Opera systems is an added advantage.The ideal candidate will possess excellent communication skills, be meticulous, and have an...

Roles & Responsibilities1. JOB DESCRIPTIONJob TitleGuest Relations OfficerJob Description & RequirementsJob SummaryResponsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.Duties and ResponsibilitiesPerforms check-ins and check-outs. Ensure all reservations are entered in timely and...

Roles & ResponsibilitiesJob DescriptionsCoordinating and attending to all guest service operations and information requests from guests Greet, receive and bid farewell to guests at the front reception counter. Collect payment from guests at the front reception counter before letting them enter the lounge. Assist customers with their internet access...

Roles & Responsibilities1. JOB DESCRIPTIONJob TitleGuest Relations OfficerJob Description & RequirementsJob SummaryResponsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.Duties and Responsibilities Performs check-ins and check-outs. Ensure all reservations are entered in timely...

Roles & ResponsibilitiesJob SummaryResponsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.Duties and ResponsibilitiesPerforms check-ins and check-outs. Ensure all reservations are entered in timely and accurate manner. Handles guests enquires and complaints. Attend to customer's...

Roles & ResponsibilitiesJob DescriptionProvide a warm welcome to guests with appropriate introduction. Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. Collect any information about guests' plans, pre-reservation services, special dietary requests, allergies or other safety...

Roles & ResponsibilitiesJob SummaryResponsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.Duties and Responsibilities Performs check-ins and check-outs. Ensure all reservations are entered in timely and accurate manner. Handles guests enquires and complaints. Attend to...

Roles & ResponsibilitiesJob Description Provide a warm welcome to guests with appropriate introduction. Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other...

Roles & ResponsibilitiesJob DescriptionCreate a warm and positive experience for the hotel guests by attending to their needs and requests Generate daily reports to reconcile between guests' bookings with reservation correspondences and alert the Reservations team to follow up on any discrepancies Co-ordinate guest room status updates with Housekeeping...

Company Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore City...

Roles & ResponsibilitiesJob Description: Assist with guests' check-ins and check-outs and verify guests' reservations Coordinate daily front office activities to ensure operational efficiency Maintain accurate room status information Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up Monitor guests...

Roles & ResponsibilitiesJob Description:Assist with guests' check-ins and check-outs and verify guests' reservations Coordinate daily front office activities to ensure operational efficiency Maintain accurate room status information Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up Monitor guests...

Roles & ResponsibilitiesJob Description Create a warm and positive experience for the hotel guests by attending to their needs and requests Generate daily reports to reconcile between guests’ bookings with reservation correspondences and alert the Reservations team to follow up on any discrepancies Co-ordinate guest room status updates with Housekeeping...

Roles & ResponsibilitiesKey Responsibilities:1.Members/guests Interaction:Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer...

Job OverviewSofitel Singapore City Centre is seeking an experienced Guest Services Executive/Officer to join our team. As a key member of the Front Office, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Supervise the Front Office operation and workflow to maximize guests'...

Job Description Assist with guests' check-ins and check-outs and verify guests' reservations Coordinate daily front office activities to ensure operational efficiency Maintain accurate room status information Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up Monitor guest satisfaction levels...

Roles & ResponsibilitiesJob Descriptions Coordinating and attending to all guest service operations and information requests from guests Greet, receive and bid farewell to guests at the front reception counter. Collect payment from guests at the front reception counter before letting them enter the lounge. Assist customers with their internet access...

Roles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guests Assist guest with their luggage To ensure job assigned through HOTSOS is followed up timely Rooming the guests Assist the guest...

Roles & ResponsibilitiesBeing at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.ResponsibilitiesEnsure checking-in and out is done promptly and efficiently in accordance to the procedure...

Roles & ResponsibilitiesStarting from $6500/month 5 Days Work Week, Office Hours Attractive Benefits and Bonuses 5 Star Hotel Good Working CultureJob scope:Managing Front Desk Operations: Overseeing daily check-ins, check-outs, room assignments, and managing guest information at the front desk. Staff Supervision: Hiring, training, and evaluating front...