Business Relationship Management Specialist
5 days ago
Wells Fargo is seeking a highly skilled Business Relationship Management Specialist to join our growing Singapore office. The ideal candidate will have strong customer service experience in a bank providing international payments services to financial institution clients.
Responsibilities
- Manage a portfolio of bank customers, collaborating with relationship managers to provide exceptional service.
- Primary responsibility for servicing Thailand customers, with the ability to cover other geographies as required.
- Proactively manage customer issues, monitoring overdrafts and confirming additional sources of funds.
- Handle complex customer issues, including escalation and resolution.
- Evaluate profitability and risk of designated portfolios, ensuring compliance with regulatory requirements.
- Communicate regulatory requirements and track compliance, escalating identified issues for resolution.
- Assist with customer onboarding, due diligence, and risk management matters.
- Act as the main point of contact for operational questions, executing standard protocols regarding customer interactions.
- Collaborate with peers and colleagues to resolve issues and achieve goals.
- Conduct courtesy calls to promote relationship building and a positive customer experience, identifying cross-sell opportunities.
Required Qualifications
- 2+ years of experience in business relationship support or equivalent, demonstrated through work experience, training, military experience, or education.
- Customer service experience in a bank providing international payments services to financial institution clients.
- Knowledge of the Thai market and financial institutions is essential.
- Excellent English verbal and written communication skills.
- Proficiency in Thai language is required for client engagement.
Job Expectations
- Work collaboratively in a small team, taking on additional tasks to ensure smooth office operations.
- Build key relationships with internal partners and external clients.
- Strong time management and prioritization skills, with the ability to manage multiple assignments concurrently.
- Exhibit attention to detail and organization, with proficiency in MS Office applications.
We Value Diversity
At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
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