Senior Business Relationship Support Specialist | Relationship Manager

7 days ago


Singapore WELLS FARGO BANK, NATIONAL ASSOCIATION Full time
Job Title: Senior Business Relationship Support SpecialistJob Summary:

We are seeking a highly skilled and experienced Senior Business Relationship Support Specialist to join our team in Singapore.

This role involves servicing India market customers, supporting complex customer portfolios, and providing excellent customer care to internal team members. The successful candidate will possess strong communication skills, attention to detail, and the ability to manage multiple assignments concurrently.

Responsibilities:
  • Servicing primary responsibility for India market customers, with potential to cover other geographies based on business requirements
  • Supporting complex or large customer portfolios by working closely with relationship managers and customer support manager
  • Collaborating with various operations centers, internal bank departments, and outside vendors to resolve issues and provide effective solutions
  • Maintaining policy manuals, Business Continuity Plan documentation, and ensuring compliance with regulatory requirements
  • Providing exceptional customer care, handling complex customer issues, and escalating concerns as necessary
  • Conducting customer courtesy calls to promote relationship building and a positive customer experience
  • Developing and delivering training programs for new hires and ongoing systems, processes, policies, and procedures
  • Mentoring less experienced Relationship Associates and assisting in their development
Requirements:
  • 4+ years of Business Relationship Support experience or equivalent demonstrated through work experience, training, military experience, education
  • Excellent English verbal and written communication skills, with fluency in Hindi, Tamil, and other main dialects in India
  • Strong time management and prioritization skills, with the ability to manage multiple assignments concurrently
  • Attention to detail, organizational skills, and proficiency in MS Office applications (Word, Excel & PowerPoint)
What We Offer:
  • A competitive salary range of SGD 80,000 - 120,000 per annum, depending on experience
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off
  • Ongoing training and professional development opportunities to enhance your skills and career growth

We value diversity, equity, and inclusion in the workplace and welcome applications from qualified candidates who share our commitment to these principles.



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