Senior Kitchen Operations Manager

Job Title: Senior Kitchen Operations Manager

The role of the Senior Kitchen Operations Manager is to oversee the kitchen operations team to prepare and deliver quality menu items in accordance with the concept offering. This involves leading the team to maximize kitchen efficiencies, manage quality and level of kitchen inventory, and understand food cost models and their impact on profitability.

Key Responsibilities:
- Lead the kitchen operation team to prepare and deliver quality menu items in accordance with the concept offering.
- Oversee the implementation of processes and guidelines in Kitchen Operations.
- Train and develop kitchen staff in the preparation of all meals to the highest quality standards.
- Position kitchen staff according to operation needs to maximize kitchen efficiencies.
- Manage quality and level of kitchen inventory as well as products delivered from suppliers.

Menu Execution and Delivery:
- Supervise stations to deliver orders in accordance with defined cooking processes, recipe, and health & safety standard.
- Conduct final check on finished product to ensure that food quality and presentation are in accordance with specifications of the menu.

Kitchen Processes and Concept Development:
- Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of delivered supplies.
- To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage, and product shelf life while considering sales pattern and kitchen storage capacity.
- Oversee the setting up and cleaning of stations by staff.
- Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiency.

Quality Assurance & Control:
- Investigate causes and reasons for customer complaints pertaining to food quality.
- Oversee operations to ensure compliance with all safety procedures and guidelines.
- Oversee preparation of all food in accordance with SOPs to ensure and maintain consistent food quality.
- Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition.
- Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety.

People Management:
- Lead team by providing guidance, support, and motivation.
- Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions.
- Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices.
- Carry out team management activities, including and not limited to appraisals, handling disciplinary issues, and holding communication sessions in conjunction with immediate supervisor.
- Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor.

Required Skills and Qualifications:
- Proficiency in Microsoft PowerPoint and Excel.
- Strong cooking skills.
- Excellent interpersonal and team management skills.
- Ability to work effectively in a fast-paced environment.
- Physically fit and able to lift heavy objects.
- Strong attention to detail and ability to follow instructions accurately.

Benefits:
- Opportunity to work in a dynamic and growing organization.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and supportive work environment.

Keyword: KitchenOperations

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