Visionary Customer Insight Strategist

6 days ago

Singapore beBeeMarketResearch Full time $12,000
Strategic Leader for Public Health Insights

We are seeking a strategic leader with a passion for transforming public services through data-driven insights and human-centred design.

  • Design and lead robust strategies to collect, analyse, and interpret insights from surveys, feedback platforms, and service interactions.
  • Spearhead key segmentation projects such as Know-Your-Customer (KYC), ensuring targeted and inclusive service delivery.
  • Leverage analytics tools (e.g. Power BI, machine learning, survey platforms) to create impactful dashboards and reporting.
  • Present regularly at senior forums to influence strategic priorities and advocate for citizen-centric innovation.
  • Lead cross-functional teams in redesigning public services using Human-Centred Design (HCD) methods.

Requirements:

  • Bachelor's Degree in Business, Statistics, Service Design, Data Analytics, or a related field.
  • At least 10 to 12 years' of progressive experience in customer experience, market research or service design.
  • Excellent analytical and problem-solving skills, with hands-on experience using statistical software.
  • Familiarity with survey tools, customer data management platforms.
  • Practical knowledge of process improvement methodologies like BPR, Six Sigma, Lean.

What We Offer:

  • A dynamic work environment that fosters collaboration and innovation.
  • The opportunity to work on high-profile projects that make a real impact on public health services.
  • Ongoing training and development opportunities to enhance your skills and expertise.

Tell Employers What Skills You Have:
Market Research
Machine Learning
Service Design
Customer Experience
Process Improvement
Public Health
Segmentation
Data Management
Advocate
Statistics
Data Analytics
Power BI
Six Sigma
Service Delivery
Surveys

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