Hotel Operations Manager
14 hours ago
Novotel Singapore on Stevens and Mercure Singapore on Stevens are committed to creating a diverse and inclusive work environment, where talents from all walks of life can thrive. We value pay equity and equal opportunities for promotion, training, and development programmes.
Our lifestyle hub is equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms, and 4 hotel restaurants and bars, along with 7 additional dining outlets. The property has been awarded Gold in the 2018 Melbourne Design Awards for its creative architecture.
Job DescriptionReporting to the Director of Food & Beverage, this position is responsible for the organisation, planning, and directing of overall daily food & beverage operation and administration of the department. Key responsibilities include ensuring quality services, effective leadership of Managers, motivating team members, and driving profitability.
- Develop and implement strategies to enhance customer experience at all points of sale.
- Ensure compliance with health and safety regulations and work legislation.
- Engage guests' feedback, handle complaints, and provide coaching and motivation to team members.
Key responsibilities include:
- Creating and checking work schedules, considering forecasts and workloads.
- Ensuring new hire induction and required trainings are completed within three months.
- Providing training to team members and casual labour on banquet operations.
- Maintaining department communication logbook and updating notice board.
We are looking for individuals with:
- Diploma in Hospitality Management or Food & Beverage.
- Minimum 5 years of relevant experience in a similar capacity.
We offer a competitive salary range of SGD $65,000 - SGD $85,000 per annum, depending on experience. Additional benefits include opportunities for career growth and professional development.
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