Collection Specialist
6 days ago
Job Summary
We are seeking a highly motivated and results-driven individual to join our Credit Services team in Experian Singapore. As a Collection Specialist, you will be responsible for managing all collection activities, including negotiation and other appropriate actions, to ensure consistently high levels of performance.
Key Responsibilities
- Manage and achieve daily productivity standards in terms of call attempts, contacts, and promise to pay by customers.
- Apply negotiation strategies to ensure successful recovery of overdue outstanding.
- Analyze and evaluate errant cases to recommend and initiate appropriate course of action.
- Update the collection system immediately on all collection activities undertaken for cases assigned.
- Generation of reminders.
- Any other duties as may be assigned by company's management from time to time.
Requirements
- A passion for driving corporate activities to achieve collection management targets.
- The ability to consistently deliver great results.
- The ability to build strong and productive relationships, internally and externally.
- The ability to communicate effectively in English.
- Strong organizational and time management skills, attention to detail, and ability to work independently.
About You
- Experience in collections/accounts receivables, contact center, and customer service role.
- Fresh graduates are welcome to apply.
- Highly motivated with good negotiation and communication skills.
- Able to converse in Mandarin is an advantage.
- Persuasive, firm, tactful, and customer service oriented.
- Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery.
- Ability to thrive in a fast-paced working environment and achieve individual/team targets.
- Ensuring maximum contribution to a positive working culture.
Why This Role is Critical to Us
This role is critical in supporting the function's operations and helping achieve its objectives of collection management while ensuring high levels of performance are maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and a can-do attitude.
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