Transit Operations Coordinator

1 week ago

Singapore beBeeOperations Full time $3,500 - $4,500

Job Title: Transit Operations Coordinator

Overview:

  • We are seeking a skilled and experienced professional to join our team as a Transit Operations Coordinator.

Job Summary:

The Transit Operations Coordinator will be responsible for ensuring the smooth operation of our transit system. This includes verifying passenger tickets, addressing customer inquiries, and enforcing safety and security protocols.

Responsibilities:

  • Ticket Verification: Check if passengers have a valid ticket for their journey or entry.
  • Passenger Assistance: Address customer inquiries, resolve ticketing issues, and assist with seating or other travel-related problems.
  • Safety and Security: Ensure passengers are safe, enforce rules and regulations, and report any security concerns or restricted items to authorities.
  • Fare Collection & Dispute Resolution: Handle passengers who do not have the correct fare, explaining consequences and offering solutions such as purchasing a new ticket.
  • Record Keeping: May involve preparing charge sheets, managing ticket inventory, or other administrative tasks related to ticketing and operations.
  • Customer Service: Ability to provide friendly, courteous, and helpful service to a diverse range of people.
  • Communication Skills: Clearly and politely communicate with passengers, colleagues, and authorities.
  • Conflict Resolution: Address and resolve issues, such as fare disputes, calmly and effectively.
  • Attention to Detail: Accurately check tickets and ensure compliance with regulations.
  • Observational Skills: Notice any security issues or violations of rules and regulations.

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of transit operations and safety protocols
  • Experience in customer service or a related field

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • A dynamic and supportive work environment

Why Work with Us:

  • We offer a collaborative and inclusive work environment
  • Opportunities for professional growth and development
  • A commitment to excellence and customer satisfaction

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