Digital Outreach and Customer Experience Manager
1 week ago
We are Delcie's Desserts and Cakes PTE. LTD., pioneers in crafting guilt-free, health-conscious desserts catering to various dietary needs.
As the first vegan and allergy-friendly bakery in Singapore, our mission is to bring joy to everyone, regardless of their dietary restrictions.
About the Role
We're seeking a passionate and driven individual to join our team as a Digital Outreach and Customer Experience Manager.
You will be responsible for ensuring our customers have a delightful experience from inquiry to purchase, managing communication channels, creating engaging content, and helping us expand our reach locally and internationally.
Main Responsibilities
- Manage and respond to customer inquiries with prompt and professional communication.
- Plan and activate new customer engagement channels to enhance outreach.
- Oversee all online sales channels, including the website, and ensure they are optimized for customer satisfaction.
- Develop compelling email marketing campaigns that resonate with our audience and drive engagement.
- Nurture leads through targeted outreach strategies.
- Identify and develop new international channels to expand our global footprint.
Requirements
- Proven experience in customer service, digital outreach, or a related field.
- Excellent communication skills and strong organizational abilities.
- Experience with email marketing platforms and e-commerce management is a plus.
- Passionate about healthy living, food, and customer experience.
- A proactive attitude and problem-solving skills.
Benefits
- Training provided.
- Work-from-home opportunities with a minimum twice-weekly requirement to work in office.
- 5.5 days workweek.
- Part of a pioneering team in the health-conscious dessert industry.
- Collaborative and supportive work environment.
Salary Estimate
Based on industry standards and location, the estimated salary for this role is around SGD $4,500 - $6,000 per month.
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Singapore DELCIE'S DESSERTS AND CAKES PTE. LTD. Full timeAbout Delcie's Desserts & CakesWe are a pioneering bakery in Singapore, committed to crafting guilt-free and health-conscious desserts that cater to various dietary needs. Our mission is to bring joy to everyone, regardless of their dietary restrictions.Job DescriptionWe are seeking a passionate and driven individual to join our team as a Health-Conscious...
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