Digital Outreach and Customer Experience Manager

1 week ago


Singapore DELCIE'S DESSERTS AND CAKES PTE. LTD. Full time

We are Delcie's Desserts and Cakes PTE. LTD., pioneers in crafting guilt-free, health-conscious desserts catering to various dietary needs.

As the first vegan and allergy-friendly bakery in Singapore, our mission is to bring joy to everyone, regardless of their dietary restrictions.

About the Role

We're seeking a passionate and driven individual to join our team as a Digital Outreach and Customer Experience Manager.

You will be responsible for ensuring our customers have a delightful experience from inquiry to purchase, managing communication channels, creating engaging content, and helping us expand our reach locally and internationally.

Main Responsibilities

  • Manage and respond to customer inquiries with prompt and professional communication.
  • Plan and activate new customer engagement channels to enhance outreach.
  • Oversee all online sales channels, including the website, and ensure they are optimized for customer satisfaction.
  • Develop compelling email marketing campaigns that resonate with our audience and drive engagement.
  • Nurture leads through targeted outreach strategies.
  • Identify and develop new international channels to expand our global footprint.

Requirements

  • Proven experience in customer service, digital outreach, or a related field.
  • Excellent communication skills and strong organizational abilities.
  • Experience with email marketing platforms and e-commerce management is a plus.
  • Passionate about healthy living, food, and customer experience.
  • A proactive attitude and problem-solving skills.

Benefits

  • Training provided.
  • Work-from-home opportunities with a minimum twice-weekly requirement to work in office.
  • 5.5 days workweek.
  • Part of a pioneering team in the health-conscious dessert industry.
  • Collaborative and supportive work environment.

Salary Estimate

Based on industry standards and location, the estimated salary for this role is around SGD $4,500 - $6,000 per month.



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