IT Service Delivery Professional

2 weeks ago

Singapore beBeeProductionSupport Full time $90,000 - $120,000

Role Description

Job Responsibilities
  • Manage application availability, incident, problem and capacity to ensure optimal system performance.
  • Analyze and resolve incidents, problems and user queries through thorough analysis.
  • Communicate with the team, manager and department on incidents and breaches of SLA, as well as major application incidents.
  • Drive technical remediation in line with non-functional requirements.
  • Evaluate continual service improvement of processes and tasks for automation.
  • Ensure adherence to essential process and procedure standards.
  • Develop team members' knowledge through coaching and be receptive to coaching yourself.
  • Explain complex technical issues to business users in a clear and concise manner.
  • Contribute to effective knowledge management best practices within the team and organization.

Requirements

Essential Requirements
  • 5+ years experience working in Banking IT support industry with experience in Microsoft Dynamics CRM and Siebel CRM applications.
  • A strong team player with flexibility and ability to manage time effectively.
  • Able to work under multiple deadlines and successfully organize tasks with minimal supervision.
  • Experience in L2 / L3 support in a high availability mission critical environment.
  • Strong understanding of ITIL methodology.
Technical Skills
  • 5+ years experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
  • Strong working experience in Microsoft Dynamics CRM application production support.
  • Strong understanding of Microsoft Dynamics CRM application architecture.
  • Excellent troubleshooting skills in Control-m batch issues, SSIS packages.
  • Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language).
  • Hands-On experience in writing / debugging scripts, code, and database queries.
  • Software Engineering & Change Management.
  • Solid understanding and execution of DR & BCP.
  • Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tool.

Key Skills: Troubleshooting, Remediation, Oracle, Siebel CRM, High Availability, Scripting, Unix, Administration, Production Support, SQL, SQL Server, Windows Batch, Banking, ITIL, Team Player, Debugging, Incident Management.

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