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Global Operations Coordinator
3 weeks ago
About the Role
This position of an Operations Team Leader (APAC) is a critical component of our global operations team. The successful candidate will play a pivotal role in steering the achievement of our global ambitions and ensuring the day-to-day execution of operational services for corporate or complex clients and counterparties.
Key Responsibilities
The key responsibilities of this role include steering and delivering day-to-day execution of operational services, supporting team members to deliver day-to-day operational execution, collaborating with Global Operations Director to improve execution and determining additional Ops KPIs, adopting new technology and translating best practices into improved ways of working, and collaborating with Sales, Finance, Risk, and IT on resolving complex or high-risk issues and delivering bespoke services to our clients.
Day-to-Day Responsibilities
Some of your day-to-day responsibilities may include supporting the execution of trades and services of our international product and client portfolio, collaborating with commercial teams to resolve urgent operational issues, ensuring compliance with all relevant internal and external rules, regulations, and procedures, overseeing the execution of the trade life cycle process from approved trade to invoice, reconciling positions and inventory across different platforms and systems, and resolving settlement issues including but not limited to: operational tradeline changes, operational flow issues between systems, matching trade/delivery issues, managing relationships with stakeholders, including sales consultants and clients, coordinating tasks with peers and supporting selected colleagues to improve their day-to-day performance.
Requirements
To be successful in this role, we are looking for candidates with the following qualifications and attributes:
- Bachelor/Master Degree in Business Administration; relevant business experience;
- 7-10 years of experience preferably in an operational or client delivery role; international organisation;
- Fluent in English/Chinese due to our coverage of China and Singapore. Other languages are a plus;
- Advanced level of Excel skills and comfortable with working in different systems;
- Detail oriented and precise;
- Working in a multi-cultural, inclusive, and international environment;
- Self-starter mentality, with a focus on achieving commercial results;
- Knowledge of, and interest in, energy markets;
- Ability to work in a fast-paced, multicultural, global environment and adapt to unforeseen circumstances;
- Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
