Healthcare Operations Leader
9 hours ago
As a key member of the Recruit Express Pte Ltd team, the Healthcare Clinical Operations Executive will play a vital role in ensuring the smooth daily operations of clinics, including front counter services and administrative matters. This role requires a high level of organization, problem-solving skills, and the ability to work independently.
Key Responsibilities:
- Ensure smooth daily operations of clinics, including front counter services and administrative matters.
- Responsible for achieving patient satisfaction targets.
- Responsible for devising innovative services to continually improve service and patient satisfaction.
- Manage and responsible for a group of clinic staff manpower schedule and leave.
- Provide appropriate induction, orientation, training, and appraisal for clinic staffs to possess the necessary skills and knowledge to carry out their jobs.
- Implement and effective appointment management system and monitor performance.
- Conduct projects with clinic management system to integrate appointment and queue systems to mobile apps and web-based platforms.
- Manage patient complaints and service recovery.
- Disseminate and implement hospital policies and procedures.
- Oversee the documentation of procedures/processes to ensure they are in line with MOH directives and meet regular directives.
Requirements:
- Minimum degree in Life Science, Business Management, or any related course of studies.
- Supervisory experience is highly preferred.
- Experience in operations management is highly preferred.
This role requires a high level of organization, problem-solving skills, and the ability to work independently. If you are a motivated and skilled professional looking for a new challenge, please apply for this exciting opportunity.
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