Healthcare Operations Leader

9 hours ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Healthcare Clinical Operations Executive Job Description

As a key member of the Recruit Express Pte Ltd team, the Healthcare Clinical Operations Executive will play a vital role in ensuring the smooth daily operations of clinics, including front counter services and administrative matters. This role requires a high level of organization, problem-solving skills, and the ability to work independently.

Key Responsibilities:

  • Ensure smooth daily operations of clinics, including front counter services and administrative matters.
  • Responsible for achieving patient satisfaction targets.
  • Responsible for devising innovative services to continually improve service and patient satisfaction.
  • Manage and responsible for a group of clinic staff manpower schedule and leave.
  • Provide appropriate induction, orientation, training, and appraisal for clinic staffs to possess the necessary skills and knowledge to carry out their jobs.
  • Implement and effective appointment management system and monitor performance.
  • Conduct projects with clinic management system to integrate appointment and queue systems to mobile apps and web-based platforms.
  • Manage patient complaints and service recovery.
  • Disseminate and implement hospital policies and procedures.
  • Oversee the documentation of procedures/processes to ensure they are in line with MOH directives and meet regular directives.

Requirements:

  • Minimum degree in Life Science, Business Management, or any related course of studies.
  • Supervisory experience is highly preferred.
  • Experience in operations management is highly preferred.

This role requires a high level of organization, problem-solving skills, and the ability to work independently. If you are a motivated and skilled professional looking for a new challenge, please apply for this exciting opportunity.



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