Healthcare Operations Manager

3 weeks ago

Singapore RECRUIT EXPRESS PTE LTD Full time

Job Summary

As a seasoned Healthcare Operations Manager at RECRUIT EXPRESS PTE LTD, you will be responsible for overseeing all aspects of inpatient operations. This includes managing linen and laundry services, implementing best practices for inventory management, and collaborating with the food services team to develop and implement menus that meet dietary requirements.

Key Responsibilities

  • Supervise the linen and laundry services to ensure timely processing, distribution, and cleanliness of linens.
  • Implement strategies to optimize costs and improve operational efficiency.
  • Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
  • Monitor food safety and quality standards in compliance with health regulations.
  • Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
  • Implement strategies to reduce bed wait times and optimize bed turnover.
  • Supervise the healthcare medical claims processing team to ensure accurate and timely submissions.
  • Analyze claims data to identify trends and areas for improvement.
  • Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
  • Prepare for and facilitate external accreditation and inspection processes.
  • Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
  • Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
  • Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
  • Conduct regular audits for staff on data protection policies and best practices.
  • Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
  • Involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.
  • Oversee the procurement process for services related to Linen, Food Services, and other operational needs.
  • Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
  • Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.
  • Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
  • Conduct performance evaluations and provide coaching to enhance team performance.
  • Develop and manage operational budgets, ensuring alignment with organizational financial goals.
  • Monitor expenditures and implement cost-control measures to maintain financial stability.
  • Leverage data analytics to inform and guide operational decisions within the healthcare facility. This position focuses on analyzing performance metrics, identifying trends, and implementing data-driven strategies to enhance efficiency, patient care, and overall hospital performance.
  • Work closely with clinical and administrative teams to ensure smooth operations and high patient satisfaction.
  • Address feedback and concerns from staff and patients to improve service delivery.

Requirements

  • min. Bachelor's degree in Healthcare Administration and above, Master's degree preferred.
  • Possess min. of 5-10 years of prior working experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Proficient in project management and financial analysis.
  • Knowledge of PDPA and healthcare regulations.

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