Customer Service Liaison

6 days ago


Central, Singapore Aigle Security Pte Ltd Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Liaison. As a key member of our residential support team, you will be responsible for providing exceptional service to our residents and ensuring their needs are met in a timely and professional manner.

Key Responsibilities:
  • Serve as the primary point of contact for residents, addressing their inquiries, concerns, and requests promptly and efficiently.
  • Provide accurate information regarding sales, discounts, and ongoing promotions.
  • Maintain a positive and friendly attitude while assisting shoppers with their needs.
  • Provide administrative support, including data entry, filing, and maintaining records.
  • Collaborate with team members to ensure smooth operations and deliver excellent customer service.
  • Demonstrate effective time management and multitasking skills to handle various responsibilities simultaneously.
  • Utilize Microsoft Office applications to create and maintain reports, spreadsheets, and other relevant documents.
  • Display strong interpersonal skills to build rapport and establish positive relationships with residents and colleagues.
  • Exhibit excellent communication skills, both verbal and written, to convey information clearly and effectively.
Requirements:
  • 0-1 years of working experience in a customer service role is preferred.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Strong interpersonal skills to interact effectively with residents and team members.
  • Excellent customer service skills with a focus on providing exceptional experiences.
  • Ability to manage time effectively and handle multiple tasks simultaneously.
  • Basic administrative skills, including data entry and record-keeping.
  • Excellent communication skills, both verbal and written.
  • Must have a secondary education or high school diploma.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.

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