Customer Engineer

2 weeks ago

Central Singapore BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team to continue providing exceptional customer service and technical expertise.

Currently, **Boeing Singapore** is looking for a **Customer Engineer (Customer Technical Liaison)** to join our team in **Singapore, **whereby the talented individual will act as the main technical point of contact during Phase I (capturing the business) for both our airline and leasing customers. The Customer Engineer will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal progress.

**Position Responsibilities**:

- Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.
- Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.
- Communicate worldwide Regulatory and Airspace requirements to customers for potential configuration changes
- Initiate the proposal generation process.
- Collaborate with internal teams to develop and present retrofit proposals
- Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).
- Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
- Monitor proposal progress and keep customers updated.

**Preferred Qualifications**:

- Degree in a technical field such as Aerospace, Engineering, Science, Mathematics, etc.
- A solid background in aviation engineering with a deep understanding of aircraft retrofit modifications.
- Proven experience in customer-facing roles, demonstrating exceptional communications skills, relationship-building abilities and the capacity to understand and address the customer needs effectively.
- Experience working with airline and/or leasing organizations.
- Experience working with FAA/ EASA Part 21 design organizations.
- Good communication, project management and organizational skills.
- Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
- Excellent oral and written communication skills, preferably in an Asian language

**Typical **Education/Experience**:
Technical bachelor’s degree and typically 5 or more years’ related work experience or a Master’s degree with typically 3 or more years’ or a PhD degree with typically 3 or more years’ related work experience or an equivalent combination of education and experience.

**Relocation**:
**Other job related information**
- ** Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.**

**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

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