Customer Engineer

1 week ago

Singapore LUFTHANSA TECHNIK AKTIENGESELLSCHAFT Full time

Interfacing to Customer Engineering teams within APAC with frequent interaction within this matrix organisation
- Representing the Customer Engineering team for the inquiries from component customers within APAC
- Maintaining & expanding good working relationship with technical departments of our airline customers
- Coordinating with the Quality Department, Process Team, etc.. Act as an extended arm of the existing APAC customer engineering team
- Preparing and presenting technical presentations. Support other existing customer engineering leads with documentation, technical analytics reports, and regular reviews
- Obtaining customer feedback regularly and identify systematic process weaknesses
- Providing technical support to customer service and sales teams (contractual contents / customer acquisition / contractual routine phase)
- Evaluating technical trends in the MRO market (such as documentation standards, etc.) and deriving customer requirements and bring insights / feedback into the organization
- Performing special tasks, participating in international projects. Be an individual contributor and support APAC customer engineering team on various value-added services and ideation. Support in strengthening LHT’s customer engineering services to meet global industry standards
- With the help of global APAC Customer Engineering team, launch internal campaigns to focus on critical topics like Reliability Engineering, Value Engineering, Predictive Analysis, Data Quality, Component removal behavior analysis, Digitalization, etc.
- All other duties as assigned or required

**Your Profile**
- University or technical college degree, in Engineering, Aircraft/Aeronautical Engineering or Electronics and Electrical Engineering
- Minimum 5 years of proven professional experience in the field of component overhaul and/or aircraft maintenance, reliability and technical services, ideally also a certified Design/Verification Engineer. Working experience in Part-145, CAMO, Part 21J Organization is preferred.
- Excellent spoken and written English. Knowledge of an Asian language or German is advantageous
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Working experience with global regions and stake holders
- High degree of intercultural competency and strong understanding of Asian cultures
- Excellent customer service skills with customer-oriented attitude, and a strong ability to build close relationships with customers
- Like working with people, solving problems, and developing yourself by being challenged in your day-to-day work
- Ability and self-driven motivation to adapt and solve complex challenges and new ways of business
- Possess a strong character with the distinction to develop and drive business and customer relationships forwards
- Ability to represent Lufthansa Technik in a consistent and professional way
- Able to travel to Germany and within Asia occasionally

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