Spa Operations Director

1 week ago

Singapore beBeeSpa Full time $35,000 - $55,000
Job Title: Spa Operations DirectorWe are seeking an experienced and skilled Spa Operations Director to oversee the day-to-day operations of our spa. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and that our spa operates efficiently and effectively.About the Role:
  • Supervise and coordinate daily spa activities, ensuring efficient service delivery.
  • Maintain accurate records of treatments and services performed on each guest.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with team members to identify areas for improvement and develop solutions.
  • Ensure compliance with industry standards and regulations.
  • Foster a positive work environment that promotes teamwork and open communication.
Key Responsibilities:
  • Lead a team of skilled therapists to provide exceptional massage and beauty treatments.
  • Analyze treatment records to identify trends and areas for improvement.
  • Develop and implement training programs to enhance therapist skills.
  • Maintain inventory levels and manage supplies to ensure seamless service delivery.
  • Respond promptly to guest inquiries and resolve any issues in a professional manner.
  • Provide coaching and feedback to team members to promote growth and development.
Desirable Skills:
  • Leadership
  • Aesthetics
  • Inventory Management
  • Sanitation and Compliance
  • Beauty Industry Knowledge
  • Customer Service
  • Scheduling and Time Management

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