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Experience Management Representative

1 week ago

Singapore Avanta Global Pte Ltd Full time
Role Summary:
We are seeking an experienced Customer Experience Specialist to join our team at Avanta Global Pte Ltd. This key role involves delivering exceptional customer service and experience, building strong relationships with corporate clients, and providing accurate information on course schedules and fee structures. If you possess strong communication and problem-solving skills, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities:
* Respond to customer inquiries and requests in a timely and professional manner.
* Develop and maintain strong relationships with corporate clients to ensure seamless delivery of services.
* Provide accurate and timely information to customers regarding course schedules, training programs, and fee structures.
* Identify and resolve customer service issues in a prompt and effective manner.

Requirements:
* Bachelor's degree in a relevant field or equivalent experience.
* Minimum 1 year of contact centre or customer-facing experience.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment.