Mission-Critical Systems Support Professional

3 days ago

Singapore beBeeProductionSupport Full time $80,000 - $110,000
Job Title: Production Support Specialist

About the Role
We are seeking a seasoned Production Support Specialist to join our team in supporting mission-critical banking applications. This role involves providing expert technical assistance, ensuring smooth operations, performance, and reliability of applications in production.

Key Responsibilities
  • Develop, maintain, and troubleshoot automation scripts using Shell, Python, and PowerShell.
  • Provide support for systems running on PCF, OpenShift, AWS EKS, and other cloud services.
  • Utilize Splunk, AppDynamics, Dynatrace, Kibana (KQL) and tracing systems to detect and resolve issues proactively.
  • Perform PL/SQL queries, scripts, and troubleshooting to ensure production stability.
  • Manage and support applications hosted on Linux servers, ensuring uptime and performance.
  • Lead incident management, perform root cause analysis, and ensure SLA compliance.
  • Analyze Java and .NET code flows to support troubleshooting.
  • Support deployment activities, coordinate with stakeholders, and minimize business impact.

Requirements
  • Bachelor's degree in Computer Science, IT, or related field.
  • 4–9 years of Application/Production Support experience in large-scale environments.
  • Strong skills in Shell/Python/PowerShell scripting.
  • Familiarity with cloud platforms (AWS, PCF, OCP, EKS).
  • Hands-on experience with monitoring and APM tools (Splunk, Kibana, Dynatrace, AppDynamics).
  • Strong proficiency in SQL/PLSQL.
  • Solid understanding of Linux fundamentals.
  • Excellent incident management, problem-solving, and debugging skills.

What We Offer
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A competitive compensation package.

About Us

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