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Spa Operations Manager
2 months ago
Cover Projects PTE. LTD. is seeking a highly skilled Spa Supervisor to oversee the daily operations of our spa department. As a key member of our team, you will be responsible for ensuring the highest standards of customer service and satisfaction.
Key Responsibilities- Spa Operations:
- Oversee and manage all spa operations, ensuring that receptionists and therapists meet the highest standards and align with our company's brand.
- Ensure the cleanliness, maintenance, and proper functioning of all spa equipment and guest supplies.
- Regularly monitor productivity and implement improvements to stock control systems, procurement, spa software, daily task rotation, and standard operating procedures.
- Provide updates to SOPs, manuals, and workbooks to ensure that all operational procedures are carried out in the prescribed manner.
- Guest Relations:
- Lead by example by providing a warm welcome to clientele and striving to provide outstanding service.
- Conduct tours for VIPs, journalists, and prospective members, acting as an ambassador for our company at all times.
- Deal with all guest enquiries, feedback, complaints, and issues, ensuring necessary follow-up/action is carried out.
- Create and maintain relations with spa guests through having an active presence in key guest areas.
- Staff Management:
- Lead, train, and develop the spa team on relevant programs and procedures.
- Conduct regular team meetings, communicating guest information, company news, and revenue targets.
- Set appropriate targets for all key areas of operations, including receptionists, therapists, and attendants. Evaluate performance regularly and strategize to meet and exceed targets.
- Provide leadership, direction, and support to employees in the spa department to develop a highly motivated team delivering high standards of service in all areas.
- Develop an annual training plan with section heads to ensure all employees are trained and developed to meet business needs.
- Demonstrate a professional demeanor at all times, particularly regarding punctuality, appearance, and general manner.
- Finance & Commercial:
- Monitor and analyze daily/monthly financial reports and set short-term and long-term action plans as necessary.
- Monitor KPI reports daily and take necessary actions timely to achieve the financial budget.
- Ensure each staff member's capacity is maximized with proactive incentive schemes and training throughout the year.
- Produce analytical reports on key operating performance statistics as necessary.
- Actively create cost-saving initiatives.
- Health, Safety & Hygiene:
- Ensure all health and safety guidelines are adhered to and that all new staff receive instruction as part of their spa induction program.
- Ensure the cleanliness of all spa facilities and image are in line with agreed standards and reviewed with key staff regularly.
- Operations/General:
- Contribute to the overall success of Cover Projects PTE. LTD. Regularly update manuals and workbooks to ensure all operational procedures are carried out as prescribed.