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Cargo Operations Manager

2 months ago

Singapur, Singapore Singapore Airlines Full time

Job Title: Cargo Duty Manager

About the Role:

The successful candidate will be part of SIA's Cargo Division, responsible for managing cargo operations and ensuring seamless execution of flights. As a key member of the team, you will be responsible for supervising and monitoring aircraft rotation, disruption, and cargo operations to ensure compliance with airline requirements and company procedures.

Key Responsibilities:

  • Oversee cargo operations and make decisions to ensure timely and efficient execution of flights.
  • Supervise and monitor aircraft rotation, disruption, and cargo operations to ensure compliance with airline requirements and company procedures.
  • Manage and track freighter aircraft movements system-wide and follow up with downline stations to ensure adequate resources.
  • Follow up on flight cancellations, re-routing, re-scheduling, and flight diversion.
  • Approve flight delays due to commercial, operational, technical, and other related issues.
  • Monitor charters, extra flight services, or relief flights.
  • Follow up with stations to submit Delay Occurrence Report (DOR) promptly in the event of a flight delay.
  • Manage Freighter related crisis until the Crisis Management Centre (CMC) is set up.
  • Monitor Hub GHA performance and ensure that GHA meets all Service Level Agreements (SLA).
  • Plan and deploy staff, equipment, and other resources effectively to meet operational needs.
  • Liaise with Ground Handling Agent (GHA) staff on flight handling consisting of export, import, ECC, Coolport, and E-Hub operations.
  • Ensure GHA staff handle special cargoes such as Dangerous Goods, Perishable, Vulnerable, and sensitive shipments according to SIA's handling procedures.
  • Ensure that staff follow up on all irregularities reported.
  • Coordinate all activities pertaining to charter operations.

Requirements:

  • Bachelor's degree or equivalent from a recognized university.
  • Safety and operations focused and service-oriented.
  • Preferably with cargo operations/weight & balance experience/customer handling experience.
  • Possesses system knowledge and IT skills e.g. MS Words, Excel, RX etc.
  • Preferably with driving license.
  • Strong communication, analytical, and inter-personal skills.