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Strategic Operations Leader

3 weeks ago

Singapore beBeeLeadership Full time $120,000 - $150,000
Operations Manager Role Overview

Citi Markets Operations is at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and culture, invested in their development and growth.

We are a dynamic, global, and diverse organization with a presence in over 60 Countries; covering all front post execution operations teams including product aligned middle office groups, settlements, margin, asset servicing, listed derivative & commodities operations. We support an extensive range of capital markets products and services including fixed income (FX, rates, credit, muni, cash and derivatives) where we consistently rank as a dominant top player in the market, equity (cash, derivatives, prime brokerage, futures, listed derivs, fxpb) where we have a significant growth program to build out our capabilities and services; and syndicates where we support both FI and EQ new issues and IPOs.

Our operations groups are core to the success of the Markets business and have a significant impact across the lifecycle of a trade. We partner extensively with internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance, and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing organizational service performance and strategic partnership for our top-tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with us.

Our Business Intelligence and Process Re-engineering group works alongside our operations teams delivering automation solutions to solve operational challenges. We partner with Citi's innovation labs to drive optimization and play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design, and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore, and be adventurous while taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization are core to how we develop our ecosystem. We are growing our capabilities using artificial intelligence, natural language processing, and machine learning.

Our roles entail ensuring we operate in a robust control environment, while in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

Job Purpose:
  • Reporting into Singapore Markets Ops Senior Leadership Team, the primary responsibility of this Senior Operations Manager will be;
  • Proactive engagement with Singapore country and APAC regional stakeholders (Business, Technology, Finance/PCG, Operations) in order to support the business and clients trading in Markets products, including but not limited to FX.
  • Drive and implement sustainable processes, automation/migration initiatives, and standard adherence to policies.
  • Working very closely with Operations Control on developing and adhering to an effective control framework that fully meets Audit, Compliance, and Regulatory requirements; delivery of periodic presentations to external regulators as required.
  • Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by APAC FX business. ie. NPAC process.
  • Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk and service our clients to a high standard.
  • Involved in preparing & publishing strong MIS information for regular Management Updates
  • High level of focus on digitization, automation, and elimination of manual touch points (MTP).
People Agenda:
  • Implementing a successful People and Engagement strategy to help attract, develop, retain, and recognize a diverse and talented global workforce
  • Promoting a culture of continuous improvement and cultivating a robust service and control environment
  • Engaging with and leading our People. Developing effective and diverse teams.
  • Coaching and mentoring our People. Ensuring effective one-to-one discussion. Providing direction, feedback, support, and encouragement for career development
  • Championing diversity and inclusion to create a working environment which allows our People to thrive and excel
Qualifications and Skills:
  • Degree or equivalent work experience preferred
  • 8-10+ years of experience in Tier 1 global financial institutions including extensive experience in handling large projects delivering operational activities, especially in FX products.
  • Experience delivering strategic change programmes spanning multiple years in a fast-paced, large global financial services firm, ideally in an operations organization
  • Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology
  • Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business, and Technology environments
  • Strong risk management and control mindset
  • Provides evaluative judgment based on analysis of factual information in complicated, unique, and dynamic situations; draws on diverse range of internal and external sources
  • Self-reliant, good problem solver, results-oriented
  • Demonstrated experience leading people and developing effective and diverse teams.
  • Ability to establish and build trust with professionals throughout the business as a leader, advisor, and business partner to the organization with a clear client orientation.
  • Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
  • Ability to conceptualize aspects of the organization's model and its future development.


Job Family Group:
Operations - Transaction Services

Job Family:
Securities and Derivatives Processing

Time Type:
Full time