Customer Service Representative

3 days ago


Singapore SILVER BULLION PTE. LTD. Full time
Job Role

As a Customer Service Officer at Silver Bullion PTE. LTD., you will be responsible for providing top-notch customer service to our clients. This includes managing customer needs, handling communication, and ensuring a great customer experience.

Key Responsibilities

1. Provide exceptional customer service through all communication channels, including phone, email, and in-person interactions.
2. Perform strong-room duties, including inventory management, replenishing stock, and conducting daily checks.
3. Work as a cashier, handling sales and purchases, and ensuring accurate transactions.
4. Maintain a clean and safe working environment, adhering to company standards.
5. Collaborate with colleagues to achieve team goals and objectives.

Requirements

1. Strong communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
2. Basic knowledge of Microsoft Office, including Excel and Word.
3. Ability to work in a fast-paced environment, handling multiple tasks and priorities.
4. Flexibility to work weekends and public holidays, with a minimum of two to three rest days per week.
5. Minimum qualifications: GCE 'O' Level or Higher.

Benefits

1. 14-21 days of annual leave provided.
2. Medical, outpatient, and accident insurance for employees.
3. Up to 1-3 months bonus depending on achieving goals.
4. Annual leave rollover and annual leave encashment.
5. Salary ranges between 2700 SGD - 4100 SGD.

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