Incident Resolution Specialist
2 weeks ago
About the Role
The Incident Management Team is responsible for ensuring the safety of TikTok users by responding to escalations and taking a proactive approach to investigation-related matters. As an Incident Analyst, you will be part of this team and play a crucial role in ensuring the platform is safe for consumption.
Key Responsibilities
- Reconcile escalations by responding to and resolving diverse content safety risks.
- Investigate incidents and close the loop with relevant stakeholders.
- Improve emergency response mechanisms and monitor reactive speed and quality.
- Exercise strong multitasking ability to manage competing priorities across teams.
- Master various back-end data systems to ensure safety issues are handled effectively.
- Summarize and compile analytical reports on investigation-related matters.
- Collaborate with global cross-functional teams to respond to issues and communicate with stakeholders.
Minimum Qualifications
- Bachelor's degree and minimum of two years of work experience.
- Ability to work effectively under high pressure with strong interpersonal and communication skills.
- Aptitude for numbers and quantitative skills with knowledge of social media content and sensitivity to safety issues.
- Strong attention to detail and a positive attitude.
- Fluency in English language.
Preferred Qualifications
- Previous experience working in a Trust & Safety environment or risk management.
- SQL/Python/Data analytical skills.
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