Hotel Solutions Expert
3 weeks ago
Job Title: Hotel Solution Consultant, Malaysia
About Us:
Trip.com Group is a leading global travel service provider, founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. Our company integrates travel resources from industry partners and helps travelers pursue the perfect trip with exceptional travel products and services.
Our Team:
We have four contact centers around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Our team of over 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania strives to expand our global markets and aim to be the world's leading and most trusted family of online travel brands.
About the Role:
We are seeking a passionate and enthusiastic French-speaking Customer Advisor to join our team in Edinburgh. As a Customer Advisor, you will be the first point of contact responding to various travel queries, providing resolutions to customers via Call, Chat, and Email, and handling customer queries with empathy, patience, and compassion.
What You'll Get:
Joining our team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment, which includes:
- 32 days annual leave
- Workplace health cash plan, including claiming back for dental, optical, and physiotherapy, and much more
- Employee well-being program, Employee Assistance Program, and enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning opportunities and resources to further your career
- Annual travel points, which can be redeemed at Trip.com towards your next adventure
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Discounted parking pass at Fountain Park
- Birthday cake on your birthday
- Free on-site gym
- Hybrid working
- Frequent employee engagement events
- Refer a friend bonus scheme
Working Hours: Your normal hours of work per week will be 37.5 hours, Monday to Friday, with one unpaid hour for lunch from 7am to 3.30pm.
Location: Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.
Salary: We offer a competitive salary of £24,000 per annum plus a £1,000 language allowance.
Key Responsibilities:
- Providing exceptional service to our customers
- Providing resolutions to our customers via Call, Chat, and Email
- Handling customer queries with empathy, patience, and compassion
- Attending regular team huddles
- Keeping up-to-date with the latest promotions, initiatives, and company policies/procedures
- Assisting in ad hoc assigned projects
Requirements:
- Customer service experience
- Must be fluent in French and English
- Effective communication skills
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem-solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Desired but Not Essential:
- Previous contact center experience
- Travel & Tourism industry experience
Why Trip.com Group:
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us
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