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Support Service Coordinator
The Support Service Coordinator will play a pivotal role in providing critical support to clients and their families, addressing personal, social, emotional, and financial issues. This position focuses on fostering connections with available resources and services while promoting client well-being through regular visits or telecare.
Key Responsibilities:
- Conduct home visits or telecare sessions to assess clients' emotional, social, and physical well-being.
- Provide empathetic support and build rapport with clients and their families.
- Accompany clients to other essential engagements when required.
- Offer tailored advice on available resources and programs to meet individual needs.
- Guide volunteers and acquaint them with clients during visitation or engagement activities.
- Follow up with non-active clients via phone calls or newsletters.
- Motivate clients to participate in 365CPS programs, services, and community initiatives.
- Assist clients with applications for financial assistance and other welfare services offered by 365CPS.
- Prepare detailed reports on client interactions, visitation updates, and progress.
- Maintain an accurate client database for timely follow-ups and documentation.
- Collaborate with the multidisciplinary team to enhance service delivery and client outcomes.
- Organize and conduct support programs and activities.
- Contribute to outreach events.
Requirements:
- Diploma in Social Work, WSQ Diploma in Community Care or Social Service, or equivalent qualifications.
- Fresh graduates are welcome; 1-2 years of relevant experience in the social service sector is an advantage.
- A team player with excellent interpersonal and communication skills.
- Patience, empathy, and strong listening skills to effectively engage and support clients.
- Proficient in Microsoft Office applications.
